Return and Exchange
IF YOU MOUNT IT, YOU OWN IT… WE DO NOT ACCEPT USED OR DAMAGED PRODUCT FOR RETURN/EXCHANGE(If you return damaged or used items, you will be charged for shipping to send the item back to you. Please package your items appropriately so they are not damaged in shipping)
ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. WHOLESALE ORDERS ARE ELIGIBLE FOR CREDIT ONLY.
BLEMISHED PRODUCT, INTERNATIONAL ORDERS, AND CUSTOM ORDERS ARE A FINAL SALE.
SHIPPING AND HANDLING IS NON-REFUNDABLE.
All returns and exchanges MUST BE accompanied by a receipt, RMA#, and instructions and mailed within 30 days from Invoice Date. To get an RMA# please SEND AN EMAIL TO: [email protected]. Returns may take a 5-7 business days to process.
LOST PACKAGES OR PACKAGES DAMAGED IN SHIPPING are not eligible for a refund, only replacement product.
All packages will be shipped with a direct signature.
CARLINI DESIGN DOES NOT SHIP RETAIL INTERNATIONALLY (We DO provide service to Canada and US territories, all other international orders are processed through one of our dealers please contact us at [email protected] for more information)
ALL ORDERS PLACED WITH EXPEDITED SHIPPING MUST BE PLACED BEFORE 2:00 PM PST IN ORDER TO SHIP THE SAME BUSINESS DAY. IF THE ORDER IS PLACED AFTER THIS TIME IT WILL SHIP THE FOLLOWING BUSINESS DAY. WE DO NOT SHIP ON THE WEEKENDS OR NATIONAL HOLIDAYS. EXPEDITED SHIPMENTS FROM FEDEX DO NOT DELIVER ON SATURDAY UNLESS SPECIFIED OTHERWISE. “BUSINESS DAYS” DO NOT INCLUDE WEEKENDS OR HOLIDAYS.
The warranty obligations of Carlini Design (“Carlini”) for this product are limited to the terms set forth below:
What is covered
This limited warranty covers defects in materials and workmanship in this Product for a period of 1 years from the date of installation. Owner, Installer and Carlini agree that Owner’s sole and exclusive remedy under this warranty shall be replacement of the defective Products without charge to Owner. Warranty shall become effective only upon payment in-full for the Products furnished by Carlini.
What is not covered
This limited warranty does not cover improper installation, damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Carlini to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. It is the installer’s responsibility to ensure that all items are installed properly.
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.